Certified Quality Engineer (CQE) Practice Exam 2026 - Free Quality Engineer Practice Questions and Study Guide

The selection of customer focus, continuous improvement, employee involvement, and process approach as key principles of Total Quality Management (TQM) accurately reflects the foundational elements that drive TQM practices.

Customer focus emphasizes understanding and meeting customer needs and expectations, which is vital for ensuring the quality of products and services. By keeping the customer at the center of decision-making, organizations can improve satisfaction and loyalty, generating better outcomes in the long run.

Continuous improvement, or kaizen, is another essential element in TQM, advocating for ongoing enhancements in processes, products, and services. This principle instills a culture of striving for excellence, where organizations seek to reduce waste, improve efficiency, and enhance quality systematically and perpetually.

Employee involvement highlights the importance of engaging staff at all levels in quality management processes. Empowering employees to contribute ideas and take ownership of quality initiatives fosters a sense of commitment and accountability towards the organization’s goals.

The process approach is about understanding and managing interrelated processes as a system. This holistic view allows organizations to optimize performance, predict outcomes more accurately, and improve efficiency, thereby elevating overall quality.

In contrast, the other choices do not align fully with TQM’s principles. While elements like leadership commitment and training are important, they